An engineering division of a leading conglomerate headquartered in the Middle East had progressively lost market share to its competitors in recent years and was unable to recover lost ground due to legacy IT systems. A range of disjointed applications did not offer the necessary functionality, flexibility or scalability required by the enterprise to win in the market. Some of the specific challenges they faced were high turnaround time for service call closure due to lack of a 360-degree view, lack of monitoring and control resulting in schedule and cost over runs, high inventory costs due to lack of visibility of stock and requirements. They approached Mindtree who in turn collaborated with the customer to implement an SAP-based ERP system encompassing multiple modules. Core processes streamlined included order to cash, and opportunity to cash for contracting, product sales and service contracts for all product variants. Mindtrees implementation methodology optimized templates to document ‘as is’ processes and prepare the business for ‘to be’ processes through the accelerated SAP (ASAP) methodology. The team also ran pilots to enable better system adaptation. Other solution highlights included were deployment of best practices and Engineering, Construction, and Operations (EC&O) templates, optimizing data migration strategy, weeding out duplication and providing templates for seamless transfer of legacy data, deployment of Customer Relationship Management (CRM) tools for effective call handling and preventive maintenance. Some of the business results achieved were 80% increase in market reach, 80% reduction in call turn-around time, 20% inventory reduction anticipated over four years, Shortened sales cycle.